Privacy policy
This policy explains what personal information Business Utilities Hub collects when you ask for quotes for business energy, phone lines or broadband, what we do with it, who we share it with and what rights you have. We've kept it short and in plain English.
Who we are
Business Utilities Hub is run by IIB Trading Ltd, a company registered in England and Wales (company number 11135452). Our registered office is Office 118 Cobalt Business Exchange, Newcastle, NE28 9NZ.
For this website, IIB Trading Ltd is the "data controller". That means we decide how your information is used and we're responsible for looking after it.
ICO registration number: ZA810991
Questions about your data? Email us at [email protected] or write to the address above.
What we do (and don't do)
We are an introducer. We are not an energy supplier, energy broker or telecoms provider, and we don't give advice or sign contracts on your behalf. When you fill in our quote form, we pass your details to the business energy brokers and/or telecoms providers we work with, for the services you ticked, so they can contact you with quotes. We may be paid by them for the introduction. Every energy broker we work with belongs to an Ofgem-approved complaints (redress) scheme.
What information we collect
When you fill in a quote form, we collect:
- your name, business name, phone number, email address and business postcode
- which services you'd like quotes for (for example energy, or phones and broadband)
- when your energy contract ends, if you tell us
- the type of business (for example, a pub) based on the page you used
- the date and time you sent the form, and the page you sent it from
Please don't include sensitive information such as health details in the form. We don't ask for it and we don't need it.
Like almost every website, our hosting provider automatically records basic technical information (such as your IP address and browser type) to keep the site running and secure.
How we use your information and why we're allowed to
| What we do | Our legal reason |
|---|---|
| Pass your details to energy brokers and/or telecoms providers, for the services you ticked, so they can contact you with quotes | Your consent, which you give by ticking the box on the form |
| Keep a record of your request and your consent | Our legitimate interests in running our business properly and being able to show we had your permission |
| Keep the website working and secure | Our legitimate interests in protecting the site and its visitors |
We only pass your details on for the services you ticked. We won't sell your details to anyone else, use them for unrelated marketing, or add you to a mailing list.
Who we share your information with
- Business energy brokers we work with, if you asked for energy quotes. Each belongs to an Ofgem-approved redress scheme.
- Telecoms providers or resellers we work with, if you asked for phone or broadband quotes.
- They will tell you who they are when they contact you. Once they have your details, they look after them under their own privacy policy, which they'll give you at that point. If you'd like to know who received your details, email us and we'll tell you.
- Service providers who help us run the site: Cloudflare (website hosting and security) and Google (where your form details are stored). They can only use your information to provide their service to us.
- Authorities, if the law requires it.
Some of these providers may process data outside the UK. When they do, they use legal safeguards approved under UK data protection law, such as the UK International Data Transfer Agreement or adequacy regulations.
How long we keep it
We keep your form details for 12 months from the date you send them, so we can deal with any questions or complaints about the introduction. After that we delete them. The brokers and providers keep their own copy for as long as their own policies say.
Your rights
You have the right to:
- see the information we hold about you
- have it corrected if it's wrong
- have it deleted
- withdraw your consent at any time. This stops us passing your details on in future, but it can't undo an introduction we've already made. To stop hearing from a broker or provider, contact them directly.
- object to how we use it, or ask us to limit how we use it
- ask for a copy in a format you can take elsewhere
To use any of these rights, email [email protected]. It's free, and we'll reply within one month.
Cookies
We don't use advertising or tracking cookies. Our hosting provider, Cloudflare, may set small security cookies to protect the site from spam and attacks. These are strictly necessary, so we don't need to ask for your consent. If we add analytics in future, we'll update this policy and ask for your consent first where the law requires it.
How we keep it safe
Your details are sent over an encrypted connection (HTTPS) and stored in accounts protected by passwords and two-step sign-in. Only people who need your details to make the introduction can see them.
Complaints
If you're unhappy with how we've handled your information, please contact us first and we'll try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.
Changes to this policy
If we change this policy, we'll update it on this page and change the "last updated" date at the top.